ACCOMODATION RULES IN VERSAILLES HOTEL
The Hotel provides the following ACCOMODATION RULES for our guests to guarantee their safety and pleasant stay at the hotel.
Items which are not specifically mentioned here are regulated with by the local laws or laws of Russian Federation.
1. The room rate has been decided according to the location, size, and type of the room. It is suggested that the room rate should be checked prior to registration. Occupancy of less than one day will be considered as one full day’s occupancy.
2. Guest should provide passport, visa, migration card during check in. In case migration card date exceeds 7 days from its entry to Russian Federation, guest should show registration of his (her) previous stay or any document that proves guest’s being in the particular place.
3. In case room guest wants to share his (her) room with another person, he (she) should also pass the registration showing documents mentioned above.
4. Guest’s visitors may stay at the hotel from 08 a.m. to 11 p.m. only from guest’s permission and providing required documents for identification. If visitor decided to stay after 11 p.m. he (she) should pay for the room. Front desk receptionists should be informed about all guest’s visitors.
5. Guest is not allowed to use the Hotel room for other than lodging purpose. Gambling and other illegal activities plus disturbance are prohibited in the rooms. Hotel may refuse to give a room to the guest in case of rules violation.
6. It is prohibited to consume alcohol drinks and any other drinks and food as well at the public places of the Hotel.
7. Loud music and other noise are not allowed.
8. Contamination of Hotel property and smoking inside (incl. the Hotel rooms) are prohibited.
9. Hotel administration has a right to dishouse a guest for misbehavior at any time.
10. Hotel administration may refuse guest in service who is drunk and under drugs.
11. Hotel administration has a right to enter guest’s room without guest’s permission in any emergency case such as smog, fire, flood or rules violation by the guest.
12. In case of sickness or abnormal health, please contact Frond Desk.
13. It is not allowed to use any electrical heaters which do not belong to the room. Please switch off all the electric appliances before your leave.
14. All the visitors in the room alone without guests are not allowed. It is forbidden to give room keys or electronic cards to other people. Do not keep any things prone to fire, explosive or narcotic things in the room. Do not move and take furniture from the room out.
15. Money and other valuable things should be kept in the safe box at the reception. Hotel is not responsible for the loss of things or values, not given to the storage in the safe.
16. In case of spoiling of the Hotel property by guest or by his (her) visitor the guest is obliged to compensate the damage substituted to Hotel.
17. Do not let your children play in the lobby, the corridor and other places of the Hotel.
18. Pets, insects, birds and other animals in the Hotel are not allowed.
19. In case of the objective reasons there may be temporary turning off from the water-supply system, electric power, heating, and also conditioners. We will be grateful for your understanding.
20. In any circumstances the guest must be attentive with the payment for his (her) living and other services.
21. Hotel has the right to refuse the guest in the revision of the bill after guest’s payment and receiving cashier’s check.
22. Payment for living and additional services is taken only in Rubles in cash or by card. The guest is required to make payment for his (her) stay during check in. We accept VISA, Master Card, American Express, Diners Club.
23. Cashier’s check is given to the guest after his (her) payment and the full invoice during check out.
24. During check in the guest is required to give deposit for the whole period of stay or pay by card for one night. Deposit for minibar and another room’s objects is 3000,00 (three thousand rubles). The unused deposit is paid out to the guest with the final calculation.
25. According to the rules, the payment for a stay can be made in advance. In the case of the long-term staying the guest must pay every three days.
26. Checkout time in the Hotel is 12 noon. Late check out before 6 p.m. is equal to the size of half the cost of the room and check out after 6 p.m. is equal to full cost of the room.
29. Early check in is possible if rooms are available. Guaranteed check in is paid in the full cost of the room.
30. Extra bed costs 1800 Rubles.
31. There is no payment for children below 12 years old and without extra bed.
32. Guests travelling with children are required to show children’s passport, visa and migration card for children’s registration. In some cases other documents proving the relationships will be required.
33. The guest may use laundry service filling in the laundry list.
34. Ironing room is located on the 4th floor. Using of iron in the room is prohibited.
35. Breakfast is free. The time is from 8 a.m. to 10 a.m.
36. In case of early or late check out the guest may order lunch box in the restaurant or just by asking at the reception. We kindly ask you to inform in advance (till 2 p.m.)
37. Restaurant on the 3rd floor serves breakfasts, lunches and organizes functions. Lunch time is from 11 a.m. to 4 p.m. Only cash is accepted.
38. Guest may order lunch to his (her) room (10 % for room service from the total bill is included)
39. The guest does not object to the fact of video monitoring of the Hotel (except rooms and rest rooms).
40. We kindly ask our guests to leave the key or electronic card from the room at the reception when leaving the room. The guests will be required to pay for damage or loss of the above mentioned objects.
41. Customer charter is placed at the Front desk and is given at the first demand (except drunk persons). Requests and complaints are taken into consideration immediately.
42. The Hotel has a right to change these rules.